Full details of this service, including service specification and clinical pathways, are available on the Community Pharmacy England website. Click to access;

Please note, your local area Service Coaches are Jane Harvey & Lindsay Clode. Please contact us with any pharmacy first queries.

Jane.harvey3@nhs.net/Lindsay.clode@nhs.net

LOCAL INFORMATION

How to escalate a Pharmacy First referral

Tees Valley UTC/OOH contacts (FOR PROFESSIONAL USE ONLY)

Darlington UTC; 01325 743472

Hartlepool UTC; 01642 382702

North tees UTC; 01642 382700

Redcar UTC; 01642 944590

North East UTC service list; DO NOT SHARE WITH THE PUBLIC, NUMBERS ARE FOR PROFESSIONAL USE ONLY

https://tees.communitypharmacy.org.uk/urgent-treatment-service-contact-details/

How to contact 111 – Print and display for patients

111 emergency supply

If a pharmacy needs to temporarily close, what actions should be taken to manage Pharmacy First referrals?

In the event of a temporary closure, pharmacy owners must ensure the elements of their business continuity plan related to the service are activated and the service is temporarily withdrawn.

They must inform the NHS 111 provider and local IUC CAS of the temporary withdrawal by calling the NHS Directory of Services Provider and Commissioner Helpline (0300 0200 363) as soon as possible to stop referrals being made to the pharmacy.

Notifications of unplanned temporary suspensions of services (closures) can now be made via the Manage Your Service (MYS) portal.

GP practices within your primary care network should also be contacted to prevent them from making further direct referrals.

The service commissioner (integrated care board) must also be informed by the pharmacy owner.

necsu.dos@nhs.net

Using NHS Profile Manager to update the DoS

NHS Profile Manager is a self-service tool which allows some service providers to manage and update their own information on the DoS, as well as on the NHS website.