NHS Mail

NHSmail is a centrally funded and managed secure email and communications service which is approved by the NHS for exchanging patient data.

The NHSmail service is available anywhere, over either the NHS N3 network or the open internet. The service can be viewed through a free web based client or alternatively pharmacies can choose to connect the service to a local email client they have purchased, for example Microsoft Outlook.

The key benefit of the service is its security, which means it can be used for transmission of patient information between health professionals. Examples of the types of information that can be transmitted through the service include patient MUR information and hospital discharge communications.

For a number of years, community pharmacies in England have been able to request a shared NHSmail account. To access a shared NHSmail mailbox, users must have their own personal NHSmail address which is linked to the shared mailbox. This is to allow different staff members to access the mailbox without sharing of login details.

NHSmail website          NHSmail national helpdesk: 0333 200 1133

pharmacyadmin@nhs.net (emails go directly to the national NHSmail team managing pharmacy accounts)

                                                                                                                UPDATE OCTOBER 2025

NHSmail is being rebranded to NHS.net Connect, which includes a new homepage with easier access to email, Teams, OneDrive and support.

There are no changes to email addresses or logins, and no action is required from pharmacy teams.

Pharmacy owners must ensure the shared NHS.net mailbox is accessible and linked to at least two staff members with personal NHS.net accounts. To keep accounts active, staff should log in at least once every 30 days.

Please view the following page and follow instructions as they are sent to your inbox;

NHSmail is becoming NHS.net Connect – what pharmacy teams need to know – Community Pharmacy England